Delivery Information

DELIVERIES

Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays).

Delivery will be made to the address of the registered debit/ credit card holder used to place the order and must be a UK address only.

We will make contact with you to arrange a delivery time upon receipt of your order either by telephone or email; we will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned of delays.

For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.

If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.

All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.

DELIVERY AREAS

Main Delivery Areas - England & Wales (Zone A)

Zone A comprises of: AL,B, BA,BB,BD,BH,BL,BN,BR,BS,CA,CB,CF,CH,CM,CO,CR,CT,CV,CW, DA,DE,DH,DL,DN,DT, DY,E, EC, EH99, EN, EX, FY, GL, GU,HA,HD,HG, HP,HR,HU,HX,IG,IP,KT,L,LA,LD,LE,LL,LN,LS,LU,M,ME,MK,N,NE,NG,NN,NP,NR,NW,OL,OX,PE,PL,PO1-PO22,PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TF, TN, TQ, TR, TS, TW, UB, W, W1, WA, WC, WD, WF, WN, WR, WS, WV, YO

Surcharged Areas - Offshore, Highlands and Islands (Zones N, O, P, Q & T)

Additional Charge per Delivery

Zone S

Scottish Mainland

75p

Zone T

Remote Scottish Mainland

£15.00

Zone V

Scottish Highlands and Islands

£20.00

Zone U

Scottish Surcharged

£0.00

Zones N, O, P

Northern Ireland

£15.00

Zones D & E

Eire

N/A

Zone Q

Isle of Wight

£15.00

NC Charge

Non Conveyable

£2.00

Zone C Comprises of: Channel Islands

Zone N comprises of: BT1-BT17

Zone O comprises of: BT18-BT94

Zone Q comprises of: PO30-PO41

Zone S comprises of: AB10 - AB36, AB39, DD, EH1-EH55, FK1-FK18, G, KA1-KA26, KA29 & KA30, KY, ML, PA1-PA19, PH1-PH14

Zone T comprises of: AB37 & AB38, AB4 - AB56, FK19-FK21, IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH49-PH50

Zone U comprises of: DG, TD

Zone V comprises of: HS, IV41-IV51, IV55-IV56, KA27-KA28, KT15-KT17, PA20, PA41-PA78, PH42-PH44, ZE

DELIVERY CHARGES

The delivery charges for all products are based on the weight and size of the order placed.

Price per order (inc. VAT)

Orders up to 14 kg and for next day delivery up to 4pm

£10

Orders more than 14 kg and for next day delivery up to 4pm

£10 + extra £0.50 per kg

Orders up to 14 kg and for next day delivery up to 2pm

£15

Orders more than 14 kg and for next day delivery up to 2pm

£15 + extra £0.50 per kg

RETURN OF GOODS

We hope you are fully satisfied with our product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

Should you wish to return your Order following delivery you may do so by informing us within 10 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the Goods and return the Goods to us unopened, unused and in their original packaging, where possible.

Please confirm your intent to return the Order by calling Customer Services on 0208 7460089 within 10 working days of receipt; we will confirm to you a returns address and reference for your package.

The cost of returning the Goods once delivered is at your own cost and risk;

We are not responsible for any loss or damage to any returned Goods in transit and as such, we recommend that you return the Goods through a recorded delivery service.

When returning goods please carefully package the Goods together with your returns reference.

If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.

Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.

In the unlikely event that the Goods do not conform to these Terms, please let us know as soon as possible by contacting Customer Services on 02087460089.

If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

If you exercise your right to return your order, any refunds due will be refunded within 30 days